The recent Tesco Bank hack has left the retail banking world reeling, searching for answers and more effective ways to secure networks against future attacks. It has been revealed weaknesses in the bank’s mobile applications left the door open for cybercriminals to brute force their way in and take more than £2.5 million of customers’ money. Worse still, the bank had been warned by several security experts of this weakness prior to the attack.
It was the largest ever cyber-attacks on a UK bank. One of the most significant things about the Tesco hack was that customer accounts were penetrated forcefully without any credentials, which hasn't happened before. Cybercriminals broke into Tesco Bank’s computer system and stole £2.5 million from the current accounts of 9,000 customers.
The result of this attack was the scenario many people are most afraid of ‒ waking up one morning and finding your bank account is completely empty. Tesco had a responsibility to protect its customers and, by not doing so, has led to an erosion of trust.
What has tarnished consumer trust is the revelation of vulnerabilities that penetration testers had warned Tesco of several times prior to the hack. While we now know Tesco was aware of the cracks in its security perimeter, it’s clear that it either wasn’t aware of the potential scale of the attack or it simply wasn’t equipped to deal with a cyber-attack at this level. In a moment of malicious compromise, Tesco should have had the appropriate detection and remediation protocols in place to stop the hackers before they could remove actual money from customer accounts.
With the increasing number of connected devices for cybercriminals to exploit, there are more threat vectors than ever for companies to protect. It has never been so easy for cybercriminals to obtain confidential information. With the proliferation of mobile devices, social media and social engineering, there are now a million and one ways to reach an individual and gain the keys to the kingdom.
Platform firewalls can easily be misconfigured, creating backdoors for hackers to find vulnerabilities and exploit them. The more complex the network, the greater the likelihood they will make it in undetected.
Risks are now increasingly extending beyond the perimeter to the individual user via social engineering. We have already seen compromised chip sets, backdoors in operating systems, and rogue apps placing malware on the device. The greatest element of concern in 2017 is how expanded attack vectors allow for lateral movement, with the bad guys looking to utilise mobile platforms as a means of gaining access to the core of the network.
While the Tesco Bank breach will elevate security further towards being thought of as a high ticket item, many are left questioning how the industry will act together to resolve the issue. Like the Heartland breach in America in 2015, the company thought it was fully compliant and was still compromised, resulting in a year-long rehabilitation campaign. Instead, we should be asking what the industry is doing wrong? The industry at large has not embraced the notion of hyper-connectivity, which means users and clients alike are all individual vectors of threat.
Securing devices and the traffic they create needs to be treated in the same way you would treat devices within the traditional network perimeter. Just like locking your doors every time you leave the house, you would never set up a network without a firewall ‒ but firewalls are no longer enough to protect the 'edgeless perimeter'.
Financial services are accustomed to being in their own seemingly secure bubble. Now, however, that bubble has well and truly burst. Devices connected to each other via not only mobile networks but the Internet of Things has expanded the risk to all customer devices becoming compromised or attacked. The financial services industry has a great responsibility to safeguard people’s money and it is heavily regulated because of this. It is imperative, therefore, that it goes further than just basic blocking and tackling of threats within the firewall to encompass the new attack vectors associated with the myriad of connected devices.
Kirsten Bay, President and CEO, Cyber adAPT
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